Faq

Shipping

Am I responsible for custom fees in my country?

Yes. It is the sole responsibility of the customer to know the specific import fees, rules, customs procedures and laws regarding any items purchased from Sarms Warehouse. If a fee or tax is required to be paid by your customs or postal carrier in order to claim your package, it is the customers responsibility to fulfill the payment obligation.

My tracking info says the shipment has been delivered but it’s not here?

We suggest contacting your local post office or carrier and providing them with the tracking number as they may be able to provide you with additional information regarding the delivery of your package. 

After that, send us an email at support@sarmswarehouse.com

Where do you ship from?

All shipments are sent safely and securely from our facilities in the US.

What countries do you ship to?

We ship all over the world! Contact us if you have any additional questions.

I haven’t received my order confirmation or tracking number in my email?

Our system auto-generates an order confirmation email immediately when the order is placed and a shipment notification email with tracking link when the order is prepared for shipment. 

Please check your spam folder as the emails may be there. You should add us to your safe sender’s list so that future emails do not end up there. 

Another reason you may not have received our email notifications is that the incorrect email address was entered at checkout. Please let us know if you do not find the notification emails in your spam folder so we can update your Customer Record with the correct email address. You can do this by emailing support@sarmswarehouse.com. Once corrected we can then resend you the appropriate emails.

How can I track my package?

You can track your package by using the tracking link we emailed you or by logging into your member account.

You will receive an email with tracking information as soon as the shipping label is generated for your order. Please do not be alarmed if the link is not live immediately - as this information is activated once the shipment is actually scanned into transit by the courier. We’ve found that the USPS system can at times be slightly delayed as well. Usually this takes 24-48 hours. 

If you did not receive your tracking notification email please make sure to check your spam folder for any email notifications and to add us to your safe senders list. Or make sure the correct email address was entered at checkout. 

Ordering

My order says "Issuer: Declined"?

 Our credit card processing bank is located overseas. You may get blocked by default by your credit card company. You have to call them to authorize the charge for the transaction and the exact amount.

Why is there more than one charge on my bank/credit card statement?

You may see more than one charge on your credit or debit card statement if you have attempted to place an order multiple times unsuccessfully. Please keep in mind for order attempts and authorizations that were declined and did not generate an approval you may still have a pending authorization/charge on your account. This is common with declined transactions.

Any declined or pending authorizations will not be settled and fall off of your account with 24-48 business hours (timeframe may depend on your financial institution).

Please keep in mind that any order placed successfully will auto-generate an email confirmation with detailed information and that will be the only transaction to settle to your account. 

How can I track my package?

You can track your package by using the tracking link we emailed you or by logging into your member account.

You will receive an email with tracking information as soon as the shipping label is generated for your order. Please do not be alarmed if the link is not live immediately - as this information is activated once the shipment is actually scanned into transit by the courier. We’ve found that the USPS system can at times be slightly delayed as well. Usually this takes 24-48 hours. 

If you did not receive your tracking notification email please make sure to check your spam folder for any email notifications and to add us to your safe senders list. Or make sure the correct email address was entered at checkout. 

Do you accept Prepaid Cards?

Our e-commerce system is exceptionally responsive to fraud. This ensures heightened security for our customers and allows us to be immediately notified of potentially fraudulent transactions. Therefore, for security reasons, prepaid gift cards must have a matching billing address attached to the account and have a Visa card brand logo on it in order for it to work at checkout. 

If you are having trouble placing an order with either of these payment methods please check with the financial institution that issued the card to see if they will allow you to purchase online or try an alternative payment method

I’m missing an item or received an incorrect item in my order. Can you help?

Missing items: If a product is missing from your order please contact us immediately and once we reasonably verify the claim we will then send the missing item(s) to you. All orders are documented and photographed prior to shipment to avoid any fraudulent claims.

Incorrect items: If an item you received is not what you ordered, please email support@sarmswarehouse.com immediately and we will arrange to send you the correct item(s). We will also send you a Return Label to send back the incorrect items. 

Damaged items: In the rare case an item you received is damaged, please support@sarmswarehouse.com immediately and we will arrange send out a replacement free of any shipping costs to you.